All Orders will arrive between 10 to 4 days before sukkot to insure freshness
Return & Refund Policy
Thanks for shopping at Etrog Global.
If you are not entirely satisfied with your purchase, we’re here to help
You have 30 calendar days to return an item from the date you received it “ONLY ON ITEMS THEY ARE RESTOCKBULE” – like etrog box – plush toy – and etc.
please note : products like etrog and lulav set as this is a fruit we are not subject for return – there for if while shipping its get return with a reason of yours like, for not providing the correct address and etc. it will not be accepted for a credit
To be eligible for a return, your item must be unused and in the same condition that you received it.
Please Note: All custom orders are not subject for return
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or the original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies
Some items may be subject to a 15% restocking fee
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you have any questions on how to return your item to us, contact us by emailing us at firstname.lastname@example.org